By The Numbers
By The Numbers
Communication Technologies
9,844,154
Voice-over-IP telephone calls made or received at UNC-Chapel Hill (includes on-campus- to off-campus, off-campus to on-campus, and intra-campus)
38
Number of different buildings across campus in which building-wide network hardware life-cycle refresh took place
124,856
Wired network ports reported an active connection
16.37Gbps peak inbound internet bandwidth usage at UNC-Chapel Hill (over a 40Gbps internet connection)
94,798 wireless devices
Enterprise Applications
500,041
Total course enroll and drop actions entered by students
23,223
Help and service requests resolved
432,296
Paychecks issued
8,145,312
Logins to ConnectCarolina
Infrastructure & Operations
Enterprise storage
1.7PB
of total storage
860TB
of active data
VMware
Provisioned space 314.4TB
Used space
147TB
Space utilization 47%
CloudApps
Users 814
Projects 988
Blocks: 12,617 web, 206 IP reputation, 2,422 DoS
Data Center Power Usage Efficiency (PUE)
ITS established a baseline power usage efficiency metric to manage its power consumption and underlining energy costs. This approach was established by the Green Grid as an industry standard in which the total facility power is divided by the IT load. The data center becomes more efficient as the number moves closer to 0. ITS Manning is considered between “average” and “efficient.” Because the design and purposes of each facility are different, the PUE between ITS Manning and ITS Franklin should not be compared with each other.
2,625,833 Sakai logins, April 6 – May 6, 2018 
Server backup
600TB of backup data
1.2PB of data on tape stored offsite
70TB of archived data
Office of the CIO and Administrative Units
$2,565,846
Saved through vendor management
32,000+
Lifetime downloads of CarolinaGO
17,000+
WordPress websites
6
Web accessibility workshops offered to campus
4
Strategic focus areas to guide the organization
1
Campus Movie Fest
Research Computing
Nvidia DGX deep learning GPU cluster managed by Kubernetes
BIGGER! Longleaf is now…
247-node, high-throughput cluster consists of 6,432 cores (12,864 thread) and 90.8TB total memory
Dogwood
552,205 jobs run
Longleaf
19,642,048 jobs run
Secure research workspace (and other virtual partitions)
- 33 VLANs
- 21 datastores
- 401 virtual machines
- 5TB memory
- 80TB storage
- More than 13 organizations participate
Mass storage
- 86,345,961 files
- Grows by about 105TB per month, or 3.5TB per day
Security, Privacy & Identity Management
1,945
Compromised user accounts deactivated
25,806
Phish messages reported to phish@unc.edu
14,860
New Onyen accounts created
47,226
New Guest IDs created
61.2 million
SSO authentications
75 Potential security incidents involving sensitive data investigated
31.55 billion Unwanted network connections blocked by University firewalls
60 Risk assessments opened
71 Risk assessments completed
4 Risk assessments canceled
Teaching & Learning
7,152,726
CCI Printing pages
7,417
Voice Threads created
148,706
Virtual Lab sessions and 144,005 hours usage
7,384
Sakai course sites created
31,709
unique viewers of videos hosted on Warpwire
User Support & Engagement
Business Systems Help Desk
Maintained an average customer satisfaction index rating of 4.913 out of 5.
10% return rate of customer satisfaction surveys, compared to the average of about 3%.
Office 365
University users accessed an average of 2 million active files each month in OneDrive.
University users stored a total of 18 million files in OneDrive.
*June 2017 – May 2018
Computer Repair Center
Dell computers made up 19% of the repairs completed for UNC and Orange County customers.
Assistance requests requiring no repairs decreased to 796 from 1,149. These no-repair requests represented 11% of all assistance requests, down from 14% previously. This is due to better troubleshooting, collaboration and communication between the CRC and the Service Desk.
Service Desk
