“While we expected assistance, the guidance, training, and support we received from the team and other IT personnel was nothing less than extraordinary.”

“While we expected assistance, the guidance, training, and support we received from the team and other IT personnel was nothing less than extraordinary.”

“Over the past year, the Transport Operations team has been pulling fiber-optic cable across campus to connect athletic venues to the Smith Center complex.”

The rollout of Bomgar, a remote support service for IT organizations to use as another method of contact with their customers, was a multi-unit effort for ITS User Support & Engagement and resulted in a great centralized service for campus departments to use.