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Bomgar remote support launches as a central service

October 8, 2018

The rollout of Bomgar, a remote support service for IT organizations to use as another method of contact with their customers, was a multi-unit effort for ITS User Support & Engagement and resulted in a great centralized service for campus departments to use.

2018 ‘Most’ Lunches celebrate ConnectCarolina users

October 8, 2018

Frances Dykstra, Assistant Vice Chancellor for Enterprise Applications, brought back the “Most” Lunches series from a series in 2015. “Most” Lunches recognize the ConnectCarolina users who entered the “most” of a type of transaction such as HR actions or vouchers. … Continued

ITS leverages I&O expertise to benefit teaching and learning

October 8, 2018

In fiscal 2017-2018, two examples of how I&O leveraged its expertise to benefit teaching and learning include rolling out course groups in Office 365 and enabling the Department of Computer Science to teach courses through Carolina CloudApps. Instructors are using … Continued

ITS unveils four strategic focus areas for fiscal year

October 8, 2018

Prioritizing proposals is always a challenge, but it is important for ITS to focus its time, energy and resources on the projects that move the organization toward technological sophistication, enables ITS to adapt to an ever-changing environment and align with … Continued

BSHD takes on support of benefits annual enrollment

October 8, 2018

The Business Systems Help Desk found the most common requests for assistance fell into three basic categories: Confirmation of completion of the enrollment process Password issues Basic navigation of the website Using the ITIL best practices framework, the HR team … Continued

Middleware Services converts to Ansible

October 8, 2018

Middleware Services had been using a legacy version of Puppet. Middleware Services switched to Ansible to build new systems and add capacity to existing services. In addition, the group uses Ansible to deploy and enforce system configuration. In other words, … Continued

Software Acquisition launches software download service

October 8, 2018

For years, the Software Acquisition Office had distributed software on CDs, DVDs and USB keys. The demand for software continued to grow, but the need for a different distribution model also began to surface. UNC-Chapel Hill students began to need … Continued

Leadership changes bring expertise and fresh perspective

October 8, 2018

In January 2018, CIO Chris Kielt named Michael Barker as Chief Technology Officer. Barker assumed the CTO duties in addition to his role as Associate Vice Chancellor for Research Computing and Teaching & Learning. The role of the CTO is … Continued

Splunk team grows user base and communication

October 8, 2018

With the growing Splunk community, Middleware Services hosted in October 2017 an open-invitation community training session to demonstrate how Splunk adds value beyond simple log aggregation. The roughly 30 attendees included experienced Splunk users as well as those gauging the … Continued