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ITS implements and amplifies Office 365

October 8, 2018

During 2017-2018, ITS also worked toward providing further tools and assistance related to the Office 365 suite of products. Brenda Carpen But before elaborating on these most recent efforts, it’s important to grasp what an undertaking the Office 365 migration … Continued

BSHD takes on support of benefits annual enrollment

October 8, 2018

The Business Systems Help Desk found the most common requests for assistance fell into three basic categories: Confirmation of completion of the enrollment process Password issues Basic navigation of the website Using the ITIL best practices framework, the HR team … Continued

Software Acquisition launches software download service

October 8, 2018

For years, the Software Acquisition Office had distributed software on CDs, DVDs and USB keys. The demand for software continued to grow, but the need for a different distribution model also began to surface. UNC-Chapel Hill students began to need … Continued

Office 365 Program created to continue support

October 8, 2018

The Office 365 Program provides a focused team of people across ITS and campus who support, teach, and advocate for Office 365 and show how Office 365 can increase productivity and collaboration. Monthly learning events, departmental consults, information sessions, and … Continued

Service Desk establishes proactive call monitoring

October 8, 2018

The Service Desk has been conducting this incident monitoring only since November so Artis does not yet have a year’s worth of data. From preliminary feedback and what she’s seen so far, though, Artis is confident that customer satisfaction results … Continued

ResNET assists with package-delivery centers

October 8, 2018

ITS ResNET assisted by acquiring and configuring new equipment for the Hinton James Package Center, which opened in January 2018. In addition to the new package center, ResNET also helped configure a bank of electronic lockers where students can collect … Continued